Refund and Returns Policy

At bonmartx, your satisfaction is the measure of our success. We stand behind the quality of every garment produced in our Vietnam facility. This policy is designed to provide a clear, fair, and straightforward resolution process should any issue arise with your order.

Our 30-Day Resolution Window

You have 30 days from the date of delivery to report any issues with your order. We are committed to working with you to find a satisfactory solution within this timeframe.

Eligibility for a Resolution (Refund or Replacement)

We will provide a complimentary replacement or a full refund for any order that meets the following criteria:

  • Manufacturing Defect: The item has a clear defect in its print or construction.

  • Damaged in Transit: The item was significantly damaged during its international journey to you.

  • Incorrect Item: You received a different size, color, or design than what you ordered.

Important Note on Fit and Personal Preference: Because each item is produced and shipped internationally from our facility in Vietnam, we are unable to accept returns or exchanges for reasons of “change of mind,” incorrect size selection, or other personal preferences. We strongly encourage you to consult the detailed size chart on each product page before placing your order to ensure the perfect fit.

Our Simple, Return-Free Resolution Process

To resolve an issue, you do not need to ship the item back to us. Simply follow these steps:

  1. Contact Our Support Team: Email us at [email protected] within the 30-day window. Please use the subject line “Order Issue – Order #[Your Order Number]”.

  2. Provide Photographic Evidence: In your email, please include a clear description of the problem and attach high-quality photos that clearly show the damage, defect, or incorrect item. This is a required step for us to process your request.

  3. Await Our Solution: Our team will review your submission and respond within 1-2 business days. If the issue is verified, we will immediately process your choice of a full refund or a free replacement.

Refund Processing Time

If you opt for a refund, please allow 3-5 business days for the transaction to be processed back to your original payment method.

Return Shipping & Restocking Fees

  • Return Shipping Costs: Since we do not require you to physically return the item for eligible issues, you will not incur any return shipping costs.

  • Restocking Fee: We do not charge any restocking fees.

Non-Eligible Items

Please note that Gift Cards and items marked as “Final Sale” are not eligible for a refund or replacement.

Order Cancellations

You may request to cancel your order within 6 hours of purchase. After this period, your order enters our production queue in Vietnam and cannot be canceled.

Contact Us

For any questions or to initiate a resolution, please contact us:

Company Name: VIETNAM REHONG GARMENT COMPANY LIMITED

Tax Number: 3901169977

US Address: 811 Wilshire Blvd, 17th Floor, Los Angeles, CA 90017, United States

Vietnam Office: Lot A4.13-14, Thanh Thanh Cong Industrial Park, An Hoa Ward, Trang Bang Town, Tay Ninh, Viet Nam

Email: [email protected]

Phone: +1 (213) 459-3994

Contact Form: Click here

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.