Frequently Asked Questions (FAQs)

Welcome to the Bonmartx FAQ page! We’ve compiled answers to our most common questions to help you have a seamless shopping experience. If you can’t find the answer you’re looking for, please don’t hesitate to contact us.

Ordering & Products

Q1: How do I find the right size for my apparel?

We highly recommend checking the detailed sizing chart available on each product page before placing your order. Our items generally run true to size, but the chart provides specific measurements (like width and length) to help you choose the perfect fit.

Q2: What materials are your products made of?

Our t-shirts are typically made from soft, high-quality ringspun cotton for comfort and durability. Hoodies and sweatshirts are often a cozy cotton-polyester blend. For specific material composition, please refer to the product description on the individual product page.

Q3: Will the colors of the product I receive look exactly like what I see on my screen?

We strive to display our product colors as accurately as possible. However, please note that colors may vary slightly due to different screen settings, resolutions, and lighting conditions.

Q4: What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe, as well as payments via PayPal. For more details, please see our [Payment Policy].

Q5: Is my payment information secure?

Absolutely. Our website is protected by SSL encryption, and we utilize trusted, PCI-compliant payment processors (Stripe and PayPal). Your sensitive payment details are never stored on our servers.

Shipping & Delivery

Q6: How long will it take to receive my order? Our products are printed on demand just for you! This process takes a little time. You can expect the following timeline:

  • Production Time: 2-4 business days (Monday – Friday).

  • Shipping Time: 5-7 business days (Monday – Friday).

  • Total Estimated Delivery: You can expect your order to arrive within 7 to 11 business days after you place it.

For complete details, please review our Shipping Policy.

Q7: How can I track my order?

Once your order has been printed and shipped, you will receive a shipping confirmation email that includes a USPS tracking number. You can use this number on the USPS website to follow your package’s journey.

Q8: Where are your products shipped from?

To ensure the best quality and fast shipping for our US customers, all of our products are proudly printed and shipped by our trusted partners located within the United States.

Q9: Do you ship internationally?

Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

Returns & Exchanges

Q10: What is your return policy?

We have a 30-day return policy. You have 30 days after receiving your item to request a return, provided the item is in its original, unworn, and unwashed condition. For full details, please read our Refund and Returns Policy.

Q11: How do I start a return?

To start a return, please email our support team at contact@bonmartx.com with your order number and the reason for the return. We will provide you with further instructions.

Q12: What should I do if my item arrives damaged or is incorrect?

We are so sorry if this happens! Please contact us immediately at contact@bonmartx.com. Include your order number and photos of the damaged or incorrect item, and we will work quickly to send you a replacement or issue a full refund at no cost to you.

Q13: How long does it take to receive a refund?

Once we have received and inspected your returned item, please allow 3-5 business days for us to process your refund. After it’s processed, it may take a few additional days for your bank or credit card company to post the funds to your account.

Q14: Can I exchange an item for a different size or color?

The most efficient way to get the item you want is to return the original item for a refund and place a new order for the correct size or color. This ensures you get your new item as quickly as possible.

About Our Company

Q15: Where is Bonmartx located?

Bonmartx is a global brand with our design headquarters located in Vietnam. To provide the best service to our customers in the United States, all of our products are printed by and shipped from our expert partners within the US.

Q16: How can I contact customer support?

Our support team is here to help! You can reach us via email at contact@bonmartx.com. Our business hours are Monday through Friday, 8:00 AM to 6:00 PM Pacific Time (PT). We aim to respond to all inquiries within one business day.

Contact Us

Company Name: H&L APPAREL ( VIETNAM) COMPANY LIMITED

Tax Number: 3702355143

US Address: 811 Wilshire Blvd, 17th Floor, Los Angeles, CA 90017, United States

Vietnam Office: Lot D_11_CN, My Phuoc 2 Industrial Park, My Phuoc Ward, Ben Cat Town, Binh Duong, Viet Nam

Email: contact@bonmartx.com

Phone: +1 (213) 459-3994

Contact Form: Click here

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.